Philosophical Transactions of the Royal Society A: Mathematical, Physical and Engineering Sciences
Restricted accessArticles

User engagement by user-centred design in e-Health

Alistair Sutcliffe

Alistair Sutcliffe

Manchester Business School, University of Manchester, Booth Street East, Manchester M15 6PB, UK

[email protected]

Google Scholar

Find this author on PubMed

,
Sarah Thew

Sarah Thew

Manchester Business School, University of Manchester, Booth Street East, Manchester M15 6PB, UK

Google Scholar

Find this author on PubMed

,
Oscar De Bruijn

Oscar De Bruijn

Manchester Business School, University of Manchester, Booth Street East, Manchester M15 6PB, UK

Google Scholar

Find this author on PubMed

,
Ian Buchan

Ian Buchan

Northwest Institute for Bio-Health Informatics (NIHBI), School of Medicine

Google Scholar

Find this author on PubMed

,
Paul Jarvis

Paul Jarvis

Northwest Institute for Bio-Health Informatics (NIHBI), School of Medicine

Google Scholar

Find this author on PubMed

,
Jock McNaught

Jock McNaught

National Centre for Text Mining, University of Manchester, Manchester, UK

Google Scholar

Find this author on PubMed

and
Rob Procter

Rob Procter

Manchester e-Science Centre, School of Social Sciences, University of Manchester, Manchester, UK

Google Scholar

Find this author on PubMed

Published:https://doi.org/10.1098/rsta.2010.0141

    This paper describes the application of user-centred design (UCD) methods and a user engagement (UE) approach to a case study development of a visualization tool (ADVISES) to support epidemiological research. The combined UCD/UE approach consisted of scenario-based design, and analysis of the users’ tasks and mental model of the domain. Prototyping and storyboarding techniques were used to explore design options with users as well as specifying functionality for two versions of the software to meet the needs of novice and expert users. An evaluation of the prototype was carried out to assess the extent to which the expert model would support public health professionals in their analysis activities. The results of the design exploration requirements analysis study are reported. The implications of scenario-based design exploration, participatory design and user engagement are discussed.

    References

    • Ahlberg C.& Shneiderman B.. 1994 Visual information seeking:tight coupling of dynamic query filters with starfield displays. In Proc. Conf. on Human Factors in Computing Systems, CHI 94 New York, NY ACM Press. Google Scholar
    • Amar R.& Stasko J.. 2004 A knowledge task-based framework for design and evaluation of information visualisations. In Proc. IEEE Symp. on Information Visualisation 2004 (InfoVis04). Los Alamitos, CA IEEE Computer Society Press. Google Scholar
    • Beck K.. 1999 Extreme programming explained:embracing change New York, NY Addison-Wesley. Google Scholar
    • Bederson B.& Shneiderman B.. 2003 The craft of information visualization:readings and reflections San Francisco, CA Morgan Kaufmann. Google Scholar
    • Bhowmick T., Robinson A. C., Gruver A., MacEachren A. M.& Lengerisch E. J.. 2008 Distributed usability evaluation of the Pennsylvania Cancer Atlas. Int. J. Health Geogr. 7, 36 (doi:10.1186/1476-072X-7-36). Crossref, PubMed, Web of ScienceGoogle Scholar
    • Carroll J. M.. 2000 Making use:scenario-based design of human–computer interactions Cambridge, MA MIT Press. Google Scholar
    • Clarke K., McLafferty S.& Tempalski B.. 1996 On epidemiology and geographic information systems:a review and discussion of future directions. Emerg. Infect. Dis. 2, 85-92 (doi:10.3201/eid0202.960202). Crossref, PubMed, Web of ScienceGoogle Scholar
    • Driedger S. M., Kothari A., Morrison J., Sawada M., Crighton E.& Graham I.. 2007 Correction:using participatory design to develop (public) health decision support systems through GIS. Int. J. Health Geogr. 6, 53 (doi:10.1186/1476-072X-6-53). Crossref, PubMed, Web of ScienceGoogle Scholar
    • Gao S., Mioc D., Anton F., Yi X.& Coleman D.. 2008 Online GIS services for mapping and sharing disease information. Int. J. Health Geogr. 7, 8 (doi:10.1186/1476-072X-7-8). Crossref, PubMed, Web of ScienceGoogle Scholar
    • Herrmann T., Kunau G., Loser K. U.& Menold N.. 2004 Socio-technical walkthrough:designing technology along work processes. In Proc. 8th Conf. on Participatory Design New York, NY ACM Press. Google Scholar
    • ISO. 1998 a ISO 14915 multimedia user interface design software ergonomic requirements, Part 1: Introduction and framework. International Standards Organisation. Google Scholar
    • ISO. 1998 b ISO 14915 multimedia user interface design software ergonomic requirements, Part 3: Media combination and selection. International Standards Organisation. Google Scholar
    • Jacquez G. M.. 2002 Spatial analysis in epidemiology:nascent science or a failure of GIS. J. Geogr. Syst. 2, 91-97 (doi:10.1007/s101090050035). CrossrefGoogle Scholar
    • Kazman R., Barbacci M., Klein M., Carriere S. J.& Woods S. G.. 1999 Experience with performing architecture tradeoff analysis. In Proc. Int. Conf. on Software Engineering (ICSE-99) Los Alamitos, CA IEEE Computer Society Press. Google Scholar
    • Kazman R., Carriere S. J.& Woods S. G.. 2000 Toward a discipline of scenario based architectural engineering. Ann. Software Eng. 9, 5-33. Crossref, Web of ScienceGoogle Scholar
    • Letondal C.& Mackay W. E.. 2004 Participatory programming and the scope of mutual responsibility:balancing scientific, design and software commitment. In Proc. 8th Conf. on Participatory Design New York, NY ACM Press. Google Scholar
    • Martin D., Rouncefield M., Rodden T., Sommerville I.& Viller S.. 2001 Finding patterns in the fieldwork. In Proc. 7th European Conf. on Computer-Supported Cooperative Work 39–58 Norwell, MA Kluwer Academic Publishers. Google Scholar
    • Martin D., Rooksby J., Rouncefield M.& Sommerville I.. 2007 29 Good’ organisational reasons for ‘bad’ software testing:an ethnographic study of testing in a small software company. In Procth Int. Conf. on Software Engineering (ICSE) Los Alamitos, CA IEEE Computer Society Press. Google Scholar
    • Monk A., Wright P., Haber J.& Davenport L.. 1993 Improving your human–computer interface:a practical technique London, UK Prentice-Hall. Google Scholar
    • Norman D. A.. 1999 The invisible computer:why good products can fail, the personal computer is so complex, and information appliances are the solution Cambridge, MA MIT Press. Google Scholar
    • Perrone V., Finkelstein A., Goldin L., Krammer J., Parkinson H.& Reddington F.. 2006 Developing an integrative platform for cancer research:a requirements engineering perspective. In Proc. 5th UK e-Science All Hands Meeting, Nottingham, UK, 18–21 September 2006. Google Scholar
    • Pilemalm S.& Timpka T.. 2008 Third generation participatory design in health informatics:making user participation applicable to large-scale information system projects. J. Biomed. Inform. 41, 327-339 (doi:10.1016/j.jbi.2007.09.004). Crossref, PubMed, Web of ScienceGoogle Scholar
    • Potts C.. 1999 ScenIC:a strategy for inquiry-driven requirements determination. In Proc. 4th IEEE Int. Symp. on Requirements Engineering. Los Alamitos, CA IEEE Computer Society Press. Google Scholar
    • Potts C.& Anton A.. 1998 A representational framework for scenarios of system use. Requir. Eng. 3, 219-241 (doi:10.1007/s007660050006). CrossrefGoogle Scholar
    • Scotch M., Parmanto B., Gadd C. S.& Sharma R. K.. 2006 Exploring the role of GIS during community health assessment problem solving:experiences of public health professionals. Int. J. Health Geogr. 5, 39 (doi:10.1186/1476-072X-5-39). Crossref, PubMedGoogle Scholar
    • Shenas H. H.& Interrante V.. 2005 Compositing colour with texture for multi-variate visualization. In Proc. 3rd Int. Conf. on Computer Graphics and Interactive Techniques in Australasia and South East Asia 443–446 New York, NY ACM Press. Google Scholar
    • Sommerville I.& Sawyer P.. 1997 Requirements engineering:a good practice guide Chichester, UK Wiley. Google Scholar
    • Spence R.. 2007 Information visualisation 2nd edn Harlow, UK Pearson Education. Google Scholar
    • Sutcliffe A. G.. 1997 Task-related information analysis. Int. J. Hum.-Comput. Stud. 47, 223-257 (doi:10.1006/ijhc.1997.0118). Crossref, Web of ScienceGoogle Scholar
    • Sutcliffe A. G.. 2002 User-centred requirements engineering London, UK Springer. CrossrefGoogle Scholar
    • Sutcliffe A. G., Thew S., Venters C., de Bruijn O., McNaught J., Procter R.& Buchan I.. 2007 ADVISES project:scenario-based requirements analysis for e-Science applications. In Proc. UK e-Science All Hands Meeting, Nottingham, UK, 10–13 September 2007 . See http://www.allhands.org.uk/2007/. Google Scholar
    • Thew S.& Sutcliffe A. G.. 2008 Value-based requirements engineering. In Proc. 16th IEEE Conf. on Requirements Engineering Los Alamitos, CA IEEE Computer Society Press. Google Scholar
    • Thew S., Sutcliffe A. G., DeBruijn O., McNaught J., Procter R., Venters C.& Buchan I.. 2008 Experience in e-Science requirements engineering. In Proc. 16th IEEE Int. Conf. on Requirements Engineering Los Alamitos, CA IEEE Computer Society Press. Google Scholar
    • Thew S., Sutcliffe A. G., Procter R., De Bruijn O., McNaught J., Venters C.& Buchan I.. 2009 Requirements engineering for e-Science:experiences in epidemiology. IEEE Softw. 26, 80-87 (doi:10.1109/MS.2009.19). Crossref, Web of ScienceGoogle Scholar
    • Tufte E. R.. 1997 Visual explanations:images and quantities, evidence and narrative Cheshire, CN Graphics Press. Google Scholar
    • Ware C.. 2000 Information visualization:perception for design San Francisco, CA Morgan Kaufmann. Google Scholar